By Rhonda Sanderson, CEO, Sanderson & Associates
In the heart of Kansas City, Missouri, a recent venture by Connor T. Burns is revolutionizing the home inspection industry. Burns brings a wealth of experience and enterprising spirit to The Pristine Team, as his Pillar To Post Home Inspectors business is known. With a territory that spans Kansas City and 33 counties straddling the Missouri and Kansas border, Burns is poised to make a significant impact in the real estate community there.
“I opened in January and already had to hire another Home Inspector,” said Burns recently. “We are proud to already have a 62% referral rate in just these months of operation.”
Burns' journey to entrepreneurship began in his formative years, being raised in the family-owned restaurant called Californios, which operated for an impressive 32 years. This environment instilled in him essential life skills such as quality, reliability, hard work, and customer service. These values have been the cornerstone of his professional endeavors and have shaped his approach to business.
20 years before this, Burns took a bold step by helping a friend start a reclaimed wood company named Elmwood Reclaimed Timber. What began as a modest three- person operation quickly grew into a thriving enterprise with 45 employees, generating $8 million in annual sales. This remarkable success story is a testament to Burns' dedication, vision, and leadership.
After 22 years of service at an executive level, Burns felt the call to chart his own course. His experience as a long-term homeowner and real estate investor sparked his interest in the home inspection industry. It was during this exploration that he discovered Pillar To Post and was deeply impressed with the organization's commitment to quality service and customer satisfaction.
Pillar To Post Home Inspectors is renowned for their comprehensive and transparent approach to home inspections. The company prides itself on providing clients and agents with the information they need to make informed decisions. Burns' Pristine Team aims to uphold and exceed these standards, ensuring that every inspection is thorough, accurate, and delivered with the utmost professionalism.
Buying a home is one of the largest investments most people will make in their lifetime. Understanding this, Burns is committed to making the home-buying process as stress-free and straightforward as possible. By joining forces with Pillar To Post, he can leverage their extensive resources, innovative technology, and proven methodologies to offer unparalleled service to his clients.
Burns' effective communication skills and passion for helping others are evident in his approach to business. He believes in executing a quality process that reduces stress for all parties involved—clients, agents, and employees alike. His goal is to provide a seamless experience that supports clients in making confident decisions and empowers agents to assist their clients effectively.
One of the key aspects of Burns' service is the pre-sale home inspection. This service helps homeowners understand potential concerns, provides an opportunity for repairs, and ensures that the home can command or maintain a reasonable price. By providing this service, Burns assists sellers in preparing their homes for sale and contributes to the transparency of real estate transactions.
The Pristine Team is a new chapter in Burns' entrepreneurial journey and is already bringing a new level of excellence to the home inspection industry in Kansas City and beyond. Connor Burns is a glowing example of the franchisee background that fits the company’s new Executive Model.
This quarter marks 10 consecutive quarters of market share growth for Pillar To Post. A major drawing point for franchise business owners toward Pillar To Post is the is this model which is designed to offer flexibility, scalability, and a fast ramp-up for entrepreneurs from all backgrounds. With low overhead, minimal staffing needs, and strong support systems, the model empowers owners to grow at their own pace while benefiting from a proven, tech-enabled operational framework.
"Ten straight quarters of market share growth is more than a streak; it's proof that our Executive Model works in any market," said Charles Furlough, President and CEO of Pillar To Post. "From the strength of our owners to the tools we give them, we've built something durable, scalable, and designed for long-term success."
A major milestone in 2025 was the full systemwide launch of Pillar To Post HomePage, Pillar To Post's new proprietary digital platform. Now live across all franchise locations, Pillar To Post HomePage transforms how inspections are conducted and delivered by integrating inspection reports, 360° visual tours, interactive floor plans, and post- inspection tools into a single, intuitive dashboard for clients, inspectors, and agents.
As Burns continues this exciting journey his vision for the future is clear. He aims to build a business that is synonymous with quality, reliability, and exceptional customer service. By fostering a culture of transparency and support, he hopes to make a lasting positive impact on the home inspection industry and the community he serves.